⚖️ Terms of Service

Clear Rules for Fair Usage

These terms govern your use of Fluentito. We've made them as clear and fair as possible while protecting both you and our platform.

Last updated: July 2, 2025

Terms at a Glance

Key highlights of our terms and your rights

Fair Usage

Use our platform respectfully and in accordance with our community guidelines.

Your Protection

Clear limitations and protections for both users and Fluentito as a service.

IP Rights

Respect for intellectual property rights and clear ownership guidelines.

Dispute Resolution

Fair and transparent process for resolving any disputes that may arise.

Agreement to Terms

By accessing or using Fluentito, you agree to be bound by these Terms of Service and all applicable laws and regulations.

These Terms of Service ("Terms") govern your use of the Fluentito website, mobile application, and related services (collectively, the "Service") operated by Fluentito, Inc. ("we," "us," or "our").

If you disagree with any part of these terms, then you may not access the Service. Your continued use of the Service constitutes acceptance of any updates to these Terms.

Eligibility

  • • You must be at least 13 years old to use our Service
  • • Users under 18 must have parental or guardian consent
  • • You must provide accurate and complete information when creating an account
  • • You are responsible for maintaining the security of your account

Acceptable Use Policy

You May:

  • ✅ Use the Service for personal language learning
  • ✅ Share your learning progress and achievements
  • ✅ Provide feedback and suggestions for improvement
  • ✅ Access content through our official apps and website
  • ✅ Create user-generated content within our guidelines

You May Not:

  • ❌ Use the Service for any illegal or unauthorized purpose
  • ❌ Harass, abuse, or harm other users
  • ❌ Share inappropriate, offensive, or harmful content
  • ❌ Attempt to hack, reverse engineer, or compromise our systems
  • ❌ Create multiple accounts to circumvent restrictions
  • ❌ Use automated tools to access or scrape our content
  • ❌ Violate any applicable laws or regulations
  • ❌ Infringe on intellectual property rights

User Responsibilities

  • Account Security: Keep your login credentials secure and notify us immediately of any unauthorized access
  • Accurate Information: Provide truthful and up-to-date information in your profile
  • Respectful Conduct: Treat other users and our team with respect and courtesy
  • Content Guidelines: Ensure any content you share complies with our community standards

Intellectual Property Rights

Our Content

Fluentito owns all rights to:

  • • The Fluentito name, logo, and trademarks
  • • All lesson content, exercises, and learning materials
  • • Software, algorithms, and AI technology
  • • Website design, graphics, and user interface
  • • Audio recordings, images, and multimedia content

Your Content

You retain ownership of any content you create or upload to our platform. However, by using our Service, you grant us a limited license to:

  • • Display your content within the platform
  • • Use your content to improve our AI and services
  • • Share your content with other users as part of the learning experience
  • • Create aggregated, anonymized data for research purposes

Third-Party Content

Our Service may include content from third parties (such as news articles, sports statistics, or entertainment content). This content is used under fair use provisions for educational purposes. We respect all intellectual property rights and will promptly address any valid copyright concerns.

Copyright Infringement

If you believe your copyrighted work has been used inappropriately, please contact us at hello@fluentito.com with details of the alleged infringement.

User Accounts & Termination

Account Creation

  • • You may create only one account per person
  • • Accounts are non-transferable
  • • You must be the authorized user of any payment method used
  • • False information may result in account suspension

Account Termination

By You

  • • Delete your account anytime in settings
  • • Cancel subscriptions before termination
  • • Export your data before deletion
  • • 30-day grace period for reactivation

By Us

  • • Violation of these Terms
  • • Fraudulent or illegal activity
  • • Abuse of other users or staff
  • • Extended period of inactivity

Effect of Termination

Upon termination, your access to the Service will cease immediately. We may retain certain information as required by law or for legitimate business purposes, as outlined in our Privacy Policy.

Subscriptions & Payments

Free and Premium Services

Fluentito offers both free and premium subscription services. Premium features require a paid subscription and are subject to the terms outlined at the time of purchase.

Billing Terms

  • • Subscriptions auto-renew unless cancelled
  • • Prices may change with 30-day notice
  • • All fees are non-refundable unless required by law
  • • Taxes may apply based on your location

Cancellation

  • • Cancel anytime in your account settings
  • • Access continues until end of billing period
  • • No partial refunds for unused time
  • • Reactivation available at current pricing

Refund Policy

We offer a 7-day money-back guarantee for new premium subscriptions. Refund requests must be submitted within 7 days of initial purchase and are subject to review. Refunds are not available for renewals or after significant use of premium features.

Disclaimers & Limitations of Liability

Service "As Is"

Fluentito is provided "as is" without warranties of any kind. We do not guarantee that the service will be uninterrupted, error-free, or meet your specific learning goals.

Disclaimers

  • Educational Results: We cannot guarantee specific learning outcomes or fluency levels
  • Content Accuracy: While we strive for accuracy, we cannot guarantee all content is error-free
  • Third-Party Content: We are not responsible for the accuracy of third-party content used in lessons
  • Technical Issues: Service may be temporarily unavailable due to maintenance or technical problems

Limitation of Liability

To the maximum extent permitted by law, Fluentito shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising from your use of the Service.

Dispute Resolution

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Dispute Resolution Process

1

Direct Communication

Contact us at hello@fluentito.com to resolve the issue informally

2

Mediation

If direct communication fails, we'll attempt mediation through a neutral third party

3

Arbitration

Binding arbitration through the American Arbitration Association if other methods fail

Jurisdiction

Any legal proceedings must be brought in the state or federal courts located in Delaware, and you consent to the jurisdiction of such courts.

Changes to These Terms

We reserve the right to modify these Terms at any time. When we make changes, we will:

  • • Update the "Last updated" date at the top of this page
  • • Notify you via email for significant changes
  • • Provide in-app notifications when you next visit
  • • Give you 30 days notice for material changes

Your continued use of the Service after any changes constitutes acceptance of the new Terms. If you disagree with the changes, you must stop using the Service and may terminate your account.

Miscellaneous

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and Fluentito.

Assignment

You may not assign your rights under these Terms. We may assign our rights to any affiliate or successor.

Waiver

Our failure to enforce any provision does not constitute a waiver of that provision or any other provision.

Questions About These Terms?

Our legal team is here to help clarify any questions about these terms.

Legal Inquiries

For terms and legal questions

General Support

For account and service issues

We typically respond to legal inquiries within 2-3 business days.