🔒 Privacy Policy

Your Privacy is Our Priority

We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

Last updated: January 2, 2025

Privacy at a Glance

Key highlights of how we handle your data

Data Protection

We use industry-standard encryption and security measures to protect your information.

Transparency

We clearly explain what data we collect and how we use it for your learning experience.

Your Rights

You have full control over your data - access, modify, or delete it anytime.

No Sale

We never sell your personal data to third parties. Your privacy is not for sale.

Information We Collect

Personal Information You Provide

  • Account Information: Name, email address, password, and profile preferences
  • Learning Preferences: Your interests, hobbies, language goals, and skill level
  • Communication Data: Messages you send us, feedback, and support requests
  • Payment Information: Billing details for premium subscriptions (processed securely by our payment partners)

Information We Collect Automatically

  • Usage Data: How you interact with our platform, lessons completed, time spent learning
  • Device Information: Device type, operating system, browser type, and IP address
  • Cookies and Tracking: We use cookies to enhance your experience and remember your preferences
  • Performance Data: Learning progress, quiz scores, and engagement metrics

Information from Third Parties

  • Social Media: If you sign up using social media accounts, we may receive basic profile information
  • Analytics Services: Aggregated data from analytics providers to improve our services

How We Use Your Information

Service Provision

  • • Create and manage your account
  • • Personalize learning content
  • • Track your progress
  • • Provide customer support

Improvement & Analytics

  • • Analyze usage patterns
  • • Improve our AI algorithms
  • • Develop new features
  • • Conduct research

Communication

  • • Send important updates
  • • Provide learning reminders
  • • Share new features
  • • Marketing (with consent)

Legal & Security

  • • Prevent fraud and abuse
  • • Comply with legal obligations
  • • Protect user safety
  • • Enforce our terms

Data Storage & Security

Security Measures

  • Encryption: All data is encrypted in transit and at rest using industry-standard protocols
  • Access Controls: Strict access controls limit who can view your personal information
  • Regular Audits: We conduct regular security audits and vulnerability assessments
  • Secure Infrastructure: Our servers are hosted on secure, compliant cloud platforms

Data Location

Your data is primarily stored on secure servers in the United States and European Union. We ensure that any international data transfers comply with applicable data protection laws, including GDPR adequacy decisions and Standard Contractual Clauses.

Data Retention

  • Account Data: Retained while your account is active and for 30 days after deletion
  • Learning Data: Kept for up to 3 years to improve our AI and provide insights
  • Communication Records: Support conversations kept for 2 years
  • Analytics Data: Aggregated, anonymized data may be retained indefinitely

How We Share Your Information

We do not sell your personal data to anyone.

Your privacy is not a product. We only share data in the limited circumstances outlined below.

Service Providers

We work with trusted third-party service providers who help us operate our platform:

  • Cloud Hosting: AWS, Google Cloud for secure data storage
  • Payment Processing: Stripe, PayPal for subscription payments
  • Analytics: Google Analytics, Mixpanel for usage insights
  • Communication: SendGrid, Twilio for emails and notifications
  • AI Services: OpenAI, Anthropic for content generation

Legal Requirements

We may disclose your information when required by law, such as:

  • • In response to valid legal requests or court orders
  • • To protect our rights, property, or safety
  • • To prevent fraud or illegal activities
  • • In connection with a business transfer or merger

Your Privacy Rights

You have several rights regarding your personal data. These rights may vary depending on your location and applicable laws (GDPR, CCPA, etc.).

Access & Portability

  • • Request a copy of your data
  • • Download your learning history
  • • Export your account information

Correction & Updates

  • • Update your profile information
  • • Correct inaccurate data
  • • Modify your preferences

Deletion & Restriction

  • • Delete your account and data
  • • Restrict certain data processing
  • • Object to data processing

Communication Control

  • • Opt out of marketing emails
  • • Control notification settings
  • • Withdraw consent anytime

How to Exercise Your Rights

To exercise any of these rights, please contact us at hello@fluentito.com or use the settings in your account dashboard. We'll respond to your request within 30 days.

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze how our platform is used.

Essential Cookies

Required for basic functionality, login, and security. Cannot be disabled.

Performance Cookies

Help us understand how you use our platform to improve performance.

Marketing Cookies

Used to show relevant ads and measure campaign effectiveness.

You can control cookie settings through your browser or our cookie preference center. Note that disabling certain cookies may affect platform functionality.

Children's Privacy

Age Requirement: Fluentito is designed for users 13 years and older. We do not knowingly collect personal information from children under 13 without parental consent.

If we discover that we have collected information from a child under 13 without proper consent, we will delete that information immediately. Parents who believe their child has provided us with personal information should contact us at hello@fluentito.com.

International Data Transfers

Fluentito operates globally, and your data may be transferred to and processed in countries other than your own. We ensure these transfers comply with applicable data protection laws:

  • GDPR Compliance: For EU users, we use Standard Contractual Clauses and adequacy decisions
  • CCPA Compliance: California residents have additional rights under the California Consumer Privacy Act
  • Other Jurisdictions: We comply with local data protection laws where applicable

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

How We'll Notify You

  • • Email notification for significant changes
  • • In-app notifications when you next visit
  • • Updated "Last modified" date at the top of this page
  • • 30-day notice period for material changes

Questions About Your Privacy?

We're here to help. Contact our privacy team with any questions or concerns.

Email Us

For privacy-related inquiries

Data Protection Officer

For GDPR-related requests

We typically respond to privacy inquiries within 48 hours.